Submit a Support Request
There are several ways you can submit a Support Request:
- Method #1. Click the Submit Ticket icon on the Dashboard (landing page).
- Method #2. Open the Support drop-down menu and choose Submit a Ticket.
- Method #3. Alternatively, open the My Account mega menu, click on Support Tickets, and then click on the Submit Ticket icon.
No matter what method you choose, a pop-up window opens:
Click to enlarge
- In the pop-up window complete the Subject and Message fields, making certain to include as much detail as possible including the exact text of any error messages received.
- Choose the problematic Device from the drop-down menu and Select the Service.
- Use the Choose File button to attach files such as screenshots (this opens your operating system's browse function).
- Once you've attached any necessary files, click Send.