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VPDC Hardware and Network FAQs


We use SuperMicro servers powered by the latest Intel Xeon E5 processors for fast and reliable virtualized environment. Individual hosts are highly redundant by utilizing ECC memory, dual power supply and dual NICs so they have no single point of failure. With phoenixNAP VPDC you will get high-end performance with the resource pool you contract.


PhoenixNAP turned to Nimble for a highly available and top performance SSD Hybrid storage solution. Nimble storage array is connected to the rest of the environment using redundant 10Gb network connections.


VPDC comes ready for customers to deploy their VMs without the need to worry about any sort of server configuration, storage, or physical networking. Our team of infrastructure experts has already dealt with setting up the high performance servers and physical network. You will only need to decide how you want to manage your contracted virtual resource pool.


PhoenixNAP employs carrier grade Brocade® 10 Gbps ethernet switches connected to Brocade® MLX and XMR routers to ensure high network availability and performance at all times. Every server has four 10Gb network ports for virtual machine and storage traffic and two 1Gb ports for VMware management traffic. We provide low latency 10Gbps redundant connectivity to each host and allow you to connect over any type of private or public network. Our network is managed by certified technicians inside our Network Operation Center delivering consistent speeds for your entire traffic flow and associated applications.


PhoenixNAP guarantees 100 percent network uptime with your VPDC package and 20-minute support ticket response if you encounter any issues. You can rely on us to keep your services online 100% of the time. With our enterprise quality network equipment, completely redundant design, enterprise network security, and 24x7 monitoring, you get a stable and uninterrupted service all the time. The uptime guarantee includes access to virtual machines processes and stored data and not management systems, portals, and reporting or billing services.


vCloud Director deployments, such as your VPDC, are configured to make use of a virtual firewall vShield Edge. It can act as a gateway device for all your virtual machines and can provide many network interfaces. Firewall and other vShield Edge features can be managed within the vCloud Director interface and customized to best fit your specific needs.


PhoenixNAP Virtual Private Data Center puts you in control of your networks by allowing you to create multiple private networks. You can create up to 10 private networks at no additional cost. If you need more than that, contact us for further assistance.


Our VPDC is housed on multiple servers and there is no single point of failure. If one node fails, the virtual machines will be moved to a stable node. There will be minimum service disruption for the duration of the boot up process.


SSL VPNs are supported by vShield Edge, but the options are not visible in vCloud Director. You can take the advantage of SSL VPNs by contacting our Support Team and we will create and manage them for you.


Hardware changes are done through vCloud Director:

  1. Locate the virtual machine you want to modify.
  2. Right-click on it and select Properties.
  3. Navigate to the Hardware tab and choose the number of CPUs and total memory for the virtual machine.
  4. Confirm the selection by clicking OK.

For any vCloud Director related questions, visit the VMware vCloud Director Documentation Center.


The amount of storage allocated to a VM can be changed through VMware vCloud Director.

  1. Locate the virtual machine you want to change the settings for.
  2. Right-click on it and select Properties.
  3. Navigate to the Hardware tab and select the desired disk size

It is advisable to have a backup of your virtual machine when performing this action.


Within vCloud Director you can configure leases on any vApp and set when that vApp will be shut down or removed from the system automatically. Setting leases helps reduce clutter and keeps the resources available for active virtual machines instead of being consumed by those that are no longer in use or needed. Setting lease time periods to automatically power off or de-provision vApps is especially useful for short term projects.


VMware’s vCloud Director gives you the option to create catalogs where you can keep media files and ready-to-deploy vApp templates for an organization. Once a catalog is created you can then use it to quickly deploy more virtual machines without the need to wait for an upload to complete are operating system installation to finish. For more information on working with catalogs, refer to the VMware’s Documentation Center.


VMware’s vCloud Director allows administrators to monitor both completed and in-progress operations as well as resource usage data for your Virtual Private Data Center. You can view the status changes of the system tasks and events, for example, and vCloud Director will log an event when a user initiates the creation of a virtual datacenter and another one when the process is completed. For more information on the vCloud Director visit VMware’s Documentation Center.


We will include VMware vShield Edge with your VPDC package for load balancer capabilities.
Available load balancing strategies for VPDC are:

  • Round Robin
  • IP hash
  • Least connections
  • URI (HTTP only)

VMware’s NSX network virtualization supports adding of X-forwarded-For or other headers. We need to be informed of this upfront to be able to configure it for you, since the action itself is not active by default.