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Support FAQs


Our NOC team handles support requests 24/7. If you experience any issues, email support@phoenixnap.com or submit a ticket through our portal at https://portal.phoenixnap.com. Please include service type, IP address, and a full description of the service interruption, including logs (if applicable). One event per report, please.

If you need to contact phoenixNAP support via phone, dial 1.855.330.1509.


You need to contact support, as you will not be able to automatically retrieve your credentials via email.


Yes. When you log in to the Management Console, search for the Help link at the upper-right corner of the screen. Click on this link to access the Object Storage user manual.