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Public Cloud System FAQs


To deploy new VMs, simply log in to the Client Portal with your credentials and follow these steps:

  1. Open the Manage mega menu.
  2. Click Deploy New VM under the Cloud section.
  3. This will lead you to the Create a Virtual Machine (VM) page where you can make the necessary configuration.

For the step by step instructions and explanations for each field click here.


The dashboard screen may show the message "You Have No Devices Yet” if the device in question is still being created. After you finish the configuration for a device, it takes a few minutes (depending on the configuration) for the device to be ready.


Any time you create a device the progress will show up in the Provisioning Tasks screen in the Client Portal. To access this screen:

  1. Sign in to the Client Portal.
  2. Open the Manage mega menu.
  3. Click Provisioning Tasks under the Combined Functions heading

Additionally, you may enable the 'Create VM' Notification Email option while creating a new VM.
Click here for more information on the Provisioning Tasks section.


To log in to your virtual machine sign in to the phoenixNAP Client Portal and follow these steps:

  1. Open the Manage mega menu.
  2. Click Device Listing under the Combined Functions heading.
  3. Right-click on the VM you want to access.
  4. In the drop-down menu click Console. The Console will load in a new window.
  5. Use your credentials to log in.
  6. For Windows VMs the username is Administrator and for Linux VMs the username is root.


Should you choose, you can remotely access your VMs via Remote Desktop Protocol (RDP) from Windows computers, or via Secure Shell (SSH) from Linux machines. You must have a public IP assigned to your VM in order to access it.

Note: Before you can use RDP or SSH to access your VM, you must first configure your firewall to accept traffic through ports 22 for SSH or 3389 for RDP.


You can make an exact copy of your VM through our Client Portal.

Note that if you clone a VM that has Public IP Addresses, the resulting copy of that VM will have no public IP Addresses assigned to it. Use the Manage a VM tool to add Public IP Addresses to cloned VMs and make sure the VM is powered on first. Follow these steps to make a clone of the desired VM.

If you want to export a copy of a VM with all your customized software on it, go to the Export VM to Image Library page for the exact steps of the process.


The following operating systems can be selected within the Client Portal when creating a virtual machine:

  • CentOS 64 bit (5.10, 6.5, 7)
  • CentOS cPanel Softaculus 64 bit (5.10, 6.5)
  • Microsoft Windows Server 2008 (STD or R2)
  • Microsoft Windows Server 2012 (R2)
  • Red Hat EL 64 bit (5.10, 6.5)
  • Ubuntu 64 bit (10.04, 12.04, 14.04)

Please make sure you know the minimum system requirements for the operating system and software you intend to use on the VM.


Yes, you are able to use an OS that is not offered in our Public Cloud by importing a VMDK, OVA, or OVF file.
In order to do so, you will need a virtualization software (such as VMware workstation) that can create these types of files. The steps would be as follows:

  1. Load the virtualization software of your choice.
  2. Create a new virtual machine with the operating system of your choice. (5.10, 6.5)
  3. Use the saved VMDK, OVA, or OVF file from your computer and import it to our Cloud through phoenixNAP Client Portal.

Our Client Portal allows you to upload an image to Public Cloud from an external source.

To perform the upload:

  1. Sign in to the Client Portal.
  2. Open the Manage mega menu.
  3. Click on VM Image Library under the Cloud section.
  4. On the VM Image Library screen click the Upload Image button.
  5. Select a Node to place this image in and click Continue.
  6. Select the File Type on the Image Upload screen.
  7. Fill in the fields, select File for upload and click Start the Upload.

A VM Configuration is simply data about a VM setup that you saved for future use. Configurations allow you to easily create VMs with the same configurations as other VMs in your Public Cloud. Since a configuration simply stores the settings for a VM, it does not take up any storage space and there is no extra charge associated.

A VM image is a copy of another VM which contains an operating system, applications and data files. It is usually used as a template for creating subsequent VMs.

Note: when creating a VM from an image, the Node, OS & Version, and Storage are not editable fields. All other settings can be adjusted.


Usage threshold that triggers an email alert can be changed within the Client Portal.
To do so:

  1. Sign in to the Client Portal.
  2. Open the Manage mega menu.
  3. In the Cloud section of the Manage Mega Menu click on Virtual Network Storage.
  4. Open a previously created storage from the list.
  5. Change the percentage for “Send an email alert to the address on file when the usage percentage reaches” to the desired value.

You are able to mount cloud storage to a dedicated server by using either Network File System (NFS) or Internet Small Computer System Interface (iSCSI). You can then create and manage the storage arrays over our Client Portal where you can choose a node, size, the volume type you prefer, as well as add the description if you wish.
In order to make this work, please let us know so we can unify the backend network between the Public Cloud service and your dedicated server.


In order to add more vCPU, RAM or storage to your VM, please sign in to the Client Portal and follow these steps:

  1. Navigate to the VM in question and click on it.
  2. Turn off the VM by moving the Power Status switch to “Off”.
  3. Move the vCPU and memory (RAM) sliders to the desired value and edit the storage as needed.
  4. Click Save & Update.

You will get the notification that the request has been accepted and that you can monitor the progress on the Provisioning Tasks screen.


In order to change vCPU, RAM or Storage settings for a virtual machine, it needs to be powered off. You can move edit the vCPU and RAM settings by moving the sliders while the VM in question is running, but you can save and update the settings only after you power off the VM.


If your VM is not performing properly, it may be that the insufficient computing resources were assigned to it and the minimum system requirements were not met. Please add more RAM or vCPUs according to the requirements of the VM configuration.

It is your responsibility to know the minimum requirements for the operating system you intend to use. At this time the hardware sliders are not sensitive to the operating system that you choose and will allow you to configure VMs that are below or far beyond the minimum and/or maximum requirements for the Operating System and/or the software you intend to run on the VM.

Optionally, visit these third party sites for information on minimum system requirements for operating systems.


Yes, the Client Portal contains the Reports section where you can view the allocated hardware, what is used by your virtual machines etc. In total, the Reports section contains the following reports:

  • Action Log: displays a list of actions performed by users, such as creating VMs or adding a new user.
  • Allocation: displays the allocated hardware as well as the percentage of your allocations currently in use.
  • Billing: provides you with a summary of items you are billed for using.
  • Usage: this report displays what is currently in use by each VM, including RAM, vCPUs, OS, Backup, and the number of IPs.

For more details on reports click here.


Yes, you can import your existing VMware virtual machines into Public Cloud through our Client Portal and have your deployment ready in as fast as 5 minutes. To learn how to upload your own image click here.


PhoenixNAP Client Portal (PNCP) documentation can be viewed on this page. It will guide you through every aspect of the Client Portal and help you manage your Public Cloud.