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Public Cloud General FAQs


PhoenixNAP Public Cloud is a multi-tenant virtualized environment with physical resources shared among customers. Each customer has their own private IP space and is logically segmented from other customers through a dedicated Virtual Firewall. Public Cloud infrastructure is flexible enough to handle a wide range of computing tasks and provides a quick and easy deployment of resources.
Public Cloud is perfect for dynamic environments where you need to right scale your computing resources according to your business demands. Public Cloud is a highly available solution with redundancy for all resources, including connectivity, which means the clients can rest assured they will have access to their deployment no matter what. In a word, PhoenixNAP Public Cloud is:

  • Affordable
  • Customizable
  • Commitment-free
  • A Highly available solution.

Public Cloud is suitable for a variety of uses, such as:

  • Software Development
  • Reliable E-commerce environments
  • Testing environments
  • On-demand, self-provisioning of virtual machines
  • Short-term projects
  • ..and much more.

Public Cloud is called public because anyone can sign up anytime and use the computing resources as needed. The hardware and infrastructure is shared with all of the other clients of Public Cloud and resources can be deployed instantly, as well as destroyed, when not in use. PhoenixNAP has implemented a transparency policy in regards to the infrastructure and hardware so that clients know what they are paying for.


In order to sign up for phoenixNAP Public Cloud you will need to create a free account. Navigate to the account setup page and complete all steps:

  1. Enter an email address and password.
  2. Check off the box that you have read and agree to the listed terms and policies.
  3. Click Next to advance to the Client and Payment Info screen.
  4. Fill in all necessary fields on the screen with valid information.
  5. Select a Payment Type.
  6. Click on the “Go to…” button to advance to the phone verification screen.
  7. You will be presented with a PIN and instantly receive an automated verification phone call.
  8. Enter the PIN using your phone’s dial pad to complete the verification.
  9. Click “Continue to..” to proceed to the screen of the chosen payment method.
  10. Once the verification is completed your order will be processed.

If you missed the call, did not receive the call or had any other issues with completing the verification over the phone, a phoenixNAP Sales Associate will call you again within 24 hours of the submission and attempt to complete the verification. Otherwise, you can contact us whenever it suits you to complete the verification process.


Yes, phoenixNAP has built Client Portal, a platform which allows you to deploy, expand or destroy computing resources within minutes. You will get full control of your on-demand and physical resources through our easy-to-use interface. Through the phoenixNAP Client Portal (PNCP) you can:

  • Create virtual machines
  • Deploy and manage firewalls
  • Create load balancers
  • Pay and view your bills
  • ..and much more.

Once the verification process is completed successfully, you can start deploying virtual machines and have them ready in a matter of minutes. After you log in to the Client Portal for the first time, you can immediately start adding the devices as you please.


PhoenixNAP Client Portal (PNCP) allows every client to have one (1) account. If you have any issues with your account, please contact us 24/7 at 1.855.330.1509 (toll free) or you can send as an e-mail.


PhoenixNAP Public Cloud is a highly scalable virtualized environment which allows you to deploy even hundreds of virtual machines if necessary. If your demands for computing resources start growing substantially, you may want to consider switching over a dedicated solution such as Virtual Private Data Center (VPDC) or Managed Private Cloud (MPC).


No, there is no need to install any additional software, everything you need is ready after you create your free Public Cloud account. Once you log in to the Client Portal you can start creating the devices and have them ready in a matter of minutes.


Public Cloud is a solution ideal for short term projects where you can deploy and destroy VMs as needed and pay only for what you consume, whereas VPDC requires signing a contract.

Public Cloud access is delivered through a user-friendly, easy-to-use phoenixNAP Client Portal where users can create VMs, physical servers, storage, load balancers but do not have access to the underlined hardware and management technology. VPDC interface, vCloud Director is developed by VMware and offers the ability to create multiple private networks, more integration options with outside networks and much more control over the system than with Public Cloud.

VPDC may be cost prohibitive for very small deployments, but if the customer does not require dedicated hardware, Public Cloud comes as a better option with its competitive pricing points.


PhoenixNAP Public Cloud uses highly available Nimble hybrid storage infrastructure. It is a combination of HDDs (Hard Disk Drives) and SSDs (Solid State Drives) providing top performance through redundant 10Gb network connection.


PhoenixNAP Cloud Storage is a high speed SAN, setup as a Virtual Storage Appliance (VAS). You are able to mount cloud storage to either a virtual machine through our Client Portal or to a dedicated server by either NFS or iSCSI. Utilizing our Unified Backend is free of charge with data transfer speeds of 1Gbps.


Cloud storage size is limited to maximum of 5TB of data per instance.
NOTE: storage size cannot be decreased.


PhoenixNAP Public Cloud leverages the power of Intel® Xeon® E5generation processors to provide top performance at all times.


Every vCPU for phoenixNAP Public Cloud offering will show as a single core with 2.0Ghz to 2.2GHz frequency.


PhoenixNAP Public Cloud infrastructure is built to handle wide range of computing tasks with redundancy for all resources, including connectivity. Since computing resources are shared among users within the Public Cloud, some resource contention is theoretically possible. However, PhoenixNAP has worked on scaling the environment in such a way that resource contention is avoided and that you have access to your deployment at all times.


One virtual machine can have a maximum of 8 vCPUs, 64GB of RAM, and 2TB of storage.


PhoenixNAP has built Client Portal with the open API allowing Developers to create their own applications without the need to sign in to our portal. You can perform an integration with your own portal and backend system using restful web services. With multiple locations in the United States and Europe, our phoenixNAP Platform ensures low latency for our clients.


You can find our Client Portal API documentation on our online Knowledge Base located here.


Public Cloud provides customers the flexibility to place instances and store data within multiple geographic regions. Each facility is located in lower risk flood plains and we utilize UPS units and backup generators, each fed via different grids from independent utilities to further reduce single points of failure. You can create VMs within your Public Cloud environment to take advantage of multiple Regions and Availability Zones and thus remain resilient in case of most failure events including natural disasters.


The data center electrical power systems are designed to be fully redundant and maintainable without any impact to your Public Cloud. We keep our services up and running 24 hours a day throughout the whole year by utilizing UPS units and generators to provide back-up power for the entire facility. Our data centers are always running, and in case of failure, automated processes move data traffic away from the affected area. Core applications are deployed in an N+1 configuration, so that in the event of a data center failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites insuring uninterrupted service.


To overcome the limits of a single virtual machine, another one can be configured together with a load balancer. A configuration like this will allow you to use more resources and allocate them between your virtual machines.


After you decide to stop using Public Cloud, all your data will be deleted after 7 days along with any virtual machines that were not previously deleted.


We currently do not have a WHMCS module but there is one on the road map. However, you are always more than welcome to create your own module by utilizing our API located on the following page.