Glossary  Glossary


Used to refer the status of accounts and users. Activated accounts and users can log into the UI and use the functions there. The opposite is Deactivated.


Limitations on VCPU, memory, and storage usage that PhoenxNAP may assign to Resellers and End Clients directly attached to PhoenixNAP’s account and that each Reseller may assign to End Clients and other Resellers assigned to their account. The Allocation limits the total amount of vCPU, memory (RAM), and storage each Reseller and its descendent accounts can use.

Application Programming Interface (API)

A Source-Code-based specification that is intended to be used as an interface by software components to communicate with each other.

Asynchronous Call

A form of input/output processing that permits other processing to continue before the transmission has completed.


Backup is offered as an option in the user interface. If the customer selects this option, their VM is backed up in case of failure.

Billing Frequency

A specific day of the month or a period in days representing the billing time period and frequency.


To make an exact copy of a VM that belongs to the same account. Cloning will copy not only the VM’s settings (VCPU, memory, etc.), but also all of the installed software and data on the source VM.


A group of VM’s under one vCenter Installation.


Used to refer the status of accounts and users. Deactivated accounts and users can’t log into the UI and can’t use the functions there. The opposite is Activated.

End Client

An account that purchases and consumes cloud products and is then billed for them. End Clients are always owned by exactly one Reseller.


A networking device that sits between a server and the rest of the Internet that decides what network traffic to allow through and what network traffic to block based on the rules configured within it.

Typically, a firewall is used to only allow access to IP addresses and ports that must be used for a server to accomplish its task; traffic going to any port not specifically allowed by a firewall is blocked.

Firewall Rules

A user-configurable set of policies that dictate what traffic the firewall will allow to pass through, and what traffic the firewall will block.


In terms of virtual machines, the host is the physical machine on which the virtual machine is living. One host can support many virtual machines.

Load Balancer

A networking device that can distribute workload among multiple VM’s or physical servers.

Load Balancer Pool

A collection of IP addresses that have been identified as possible targets in a load balanced system. Each entry in the pool is an IP address that the load balancer can choose to use to support traffic going to the load balancer IP for that particular pool. The IP address does not have to be on the cloud; it can be an IP for a cloud VM, an EC2 VM or even a physical server somewhere.

Memory (RAM)

RAM stands for Random Access Memory and is the memory or information storage in a computer that is used to store running programs and data for the programs.

Pricing Profile

A dollar amount assigned to each possible element of a cloud product that represents the amount to charge for those products — how much to charge for storage, memory, load balancer bandwidth, and so on. The pricing profile may then be assigned to a given account which will cause that account to be billed the prices in the pricing profile.

Powered Off

Refers to a VM that has been powered down, but is still provisioned and, in most cases, able to be powered back on. Powered Off VMs are billed at a different rate than Powered On VMs. The opposite is Powered On.

Powered On

Refers to a VM that is booted up and running and able to be accessed. In most cases, a Powered On VM can be powered off. Powered On VMs are billed at a different rate than Powered Off VMs. The opposite is Powered Off.

Private IP

Refers to connectivity into a private extranet network which by its design emulates the functioning of the Internet. We assign 1 private IP to every VM automatically, and they are intended to allow customers to access their VMs even if they do not want to make them accessible to the public Internet.

Public IP

Public IP addresses are addresses assigned to computers and devices so that they can find each other on the Internet.

Read-Only Permissions

One of two permission levels for users in the UI. Read Only users can perform only read actions.


Immediately power off and power on a VM. Reboots can be triggered for VMs from the UI.


A Reseller is an account that purchases Cloud services from you with the intention of selling those services to other entities. That Reseller bills their own end clients for services at their own rates and pays you the base price that you charge them for the services.

Routed Firewall

A routed firewall behaves like a standard firewall, but is virtualized and does network address translation.


Also known as disk space, this is the amount of storage space allotted for data storage on a virtual machine. For the initial release, all storage will be on 7200 rpm hard disks housed in a NetApp storage array.


A function that places an account and all its users into a temporary “read only” mode in order to resolve potential billing, fraud, or other issues. While Suspended, the users can’t modify or create any products or configurations, though anything previously set up continues as is.

Synchronous Call

A form of input/output processing that does not permit other processing to continue before the transmission has completed.


A third party visual skin creating tool that allows users to change the colors and backgrounds of their admin.


A virtual CPU for a computer server.

Virtual Machine (VM)

A virtual computer server. A VM always has 4 main configurable elements for it—VCPU, memory, storage, and operating system—and allows other optional services to be used with it (firewall rules, load balancer pools, public IP addresses, and a backup option).

Visual Group

Allows users to group VM’s in containers manually based on their own criteria. A single VM may be placed in multiple visual groups.

VM Configuration

A stored, recallable set of configurations for a VM (VCPU, memory, etc.) that a given user can pick when creating a new VM in order to quickly fill out the form to get it set up.

VM Template

A specific type of cloud product where a client has created A VM that has been created by a client and modified (installed certain software, set up certain configurations, etc.) in order to create a VM that is tailored to a specific purpose. The client can then use this customized VM as a base to create a template which they can use to quickly deploy new VMs with the identical custom configuration.