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Domain Verification


Any time you add a new domain name, you must verify it. An email will be sent to the domain admin (you), and you will need to verify ownership. Identical Domain Names will not be added!

You will receive a verification notice for your domains:

  1. Not Verified. The Verification process has not begun yet. Please begin the verification process by choosing Actions > Verify. A verification email will be sent to you, the domain owner. Alternatively, complete the process via DNS String. Update your TXT record with the string provided. Once complete, click the Actions > Verify link to complete the process. Click Yes, I updated my Registrar.
  2. Warning. This occurs after a domain has been verified for ownership and the system starts checking for NS entries at their registrar. If this fails, a warning status will appear. Update your NS entries to point to phoenixNAP's name servers. Once complete, click the Actions > Resolve link to complete the NS related entry process. Click Yes, I updated my Registrar.
  3. Verified. The Verification process has been completed successfully and the NS records at your registrar have been updated to point to our name servers.


Domain Verification is a two-step procedure:

  1. Verify domain ownership, either via Email or via DNS String. Begin the verification process by selecting Actions > Verify.
  2. Configure your Name Server (NS) Records to point to our phoenixNAP servers.

    • ns2.phoenixnap.com
    • ns1.phoenixnap.com

Verifying Ownership

Verifying Ownership via Email

An email will be sent to you with a link to verify the domain. Simply click on the link and follow the instructions.

If you didn't get the email, click the Resend the Email link on the Verify Domain Name (via Email) window, or opt for the Alternative Method (via DNS String).

Verifying Ownership via DNS String

If you didn't receive an email:

  1. Select Actions > Verify again.
  2. Select Alternative Method.
  3. Click Generate Verification String. You will be required to verify the domain by entering a unique string as a TXT record with your registrar. You must use the string that we provide.
  4. Copy the string.
  5. Go to your domain name's registered registrar.
  6. Enter the string as a TXT record.
  7. Once you have updated your registrar, return to the phoenixNAP Client Portal and select Actions > Verify again – but this time select the Yes, I updated my Registrar link that indicates you completed this task.

Verification Process

 Note

This alternative option is always available to use if you prefer, even if an email was sent to you. If there is an error in the verification process, you will be notified.

Updating Your NS Records

 Once domain ownership is verified, (either via email or string) you must continue to the next step and update your NS records at your registrar to point to the NS servers that are presented to you.

  1. Go to your domain name's registered registrar.
  2. Create two NS records:

    • ns1.phoenixnap.com
    • ns2.phoenixnap.com
  3. Once you have updated your registrar, return to the phoenixNAP Client Portal and select Actions > Verify again – but this time select the Yes, I updated my Registrar link that indicates you completed this task.


You should receive a confirmation message stating that the NS Record has been verified. You can publish your domain.

 Note

Keep in mind that it can take up to 24h for the DNS manager to process domain verification.

If you are experiencing any difficulties, please contact Support which is at your disposal 24/7.