Emergency, non-routine, and other configuration changes to existing PNAP Cloud infrastructure are authorized, logged, tested, approved, and documented in accordance with industry norms for similar systems. Updates to PNAP Cloud’s infrastructure are done to minimize any impact on end clients and their use of the services. PNAP Cloud will communicate with customers, either via email or the Security Bulletins when service use is likely to be adversely affected.
PNAP Cloud’s development team develops and manages software to automate IT processes for UNIX/Linux hosts in the areas of third-party software delivery, internally developed software and configuration management. The Infrastructure team maintains and operates a UNIX/Linux configuration management framework to address hardware scalability, availability, auditing, and security management. By centrally managing hosts through the use of automated processes that manage change, the Company is able to achieve its goals of high availability, repeatability, scalability, robust security and disaster recovery. Systems and Network Engineers monitor the status of these automated tools on a daily basis, reviewing reports to respond to hosts that fail to obtain or update their configuration and software.
Internally developed configuration management software is installed when new hardware is provisioned. These tools are run on all UNIX hosts to validate that they are configured and that software is installed in compliance with standards determined by the role assigned to the host. This configuration management software also helps to regularly update packages that are already installed on the host. Only approved personnel enabled through the permissions service may log in to the central configuration management servers.