Client Portal FAQ Client Portal Here you will find FAQs related to various aspects of the phoenixNAP Client Portal. ^Invalid YouTube URL provided How many PNCP accounts can I have The difference between VM Configuration and VM Image The difference between Permanent and Burst storage What additional security layers does the Client Portal offer Resources limit of a single VM Why am I being charged for a VM that I turned off What kind of speed and configuration settings are available for a load balancer Do you have a WHMCS module so that I can manage my PNCP Best RBAC Practices How many IPs do I get with a VM, and how can I purchase more IPs Why do I have to justify my IP usage Where can I get a list of all the services I’m using How Can I View the Status of My Support Tickets How do I check my balance How do I pay my bill