Bare Metal Dedicated Server Setup Guarantee
For those Covered Servers described above, Bare Metal will Provision such servers within 4 hours of receiving a customer order, once such customer order has been confirmed after any necessary credit or fraud checks have been performed. 4 Hour Setup will mean that, for those customer orders for Covered Servers received and confirmed (including any necessary credit checks) by 6:00 p.m. Arizona time during a Weekday, the Covered Server will be Provisioned by that same time the following Day. Weekday will mean Monday through Friday, excluding weekends, holidays, or any other non-business day. Provision means that Bare Metal has generated an email to the customer with the proper information to enable the customer to send and receive information from and to the Dedicated Server.
If Bare Metal is unable to meet the 24 Hour Guarantee as described in section titled "Bare Metal Dedicated Server 24 Hour Setup Guarantee", Bare Metal will issue a 10% credit for the first month's initial hosting service fees (not hardware or setup fees). Customers must notify Bare Metal within 7-days of Account Activation if they wish to claim a service credit.
Credits will not be provided to you in the event that you do not have your Covered Server Provisioned by the next Weekday resulting from (i) your behavior or the performance or failure of your equipment, facilities or applications, or (ii) circumstances beyond Bare Metal reasonable control, including, without limitation, acts of any governmental body, acts of terrorism, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your website.