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Add New User


To add a new user:

  1. Sign in to the Client Portal.
  2. Open the My Account mega menu.
  3. Click on User Profiles.
  4. Click the Add New User icon.

    Add New User
  5. Insert the necessary information in the available fields:

    • Status. Active or Not Active.
    • First Name.
    • Last Name.
    • Login Email. Enter the users's login email.
    • Contact Email. Enter the contact email address of the user.
    • New Password. Enter the password the user will use to sign in to the phoenixNAP Client Portal.
    • Re-enter Password. Re-enter the password the user will use to sign in to the phoenixNAP Client Portal for verification.
    • User Role: Select one of six (6) predefined user roles.

     The login email cannot be changed later.

  6. Click Addto save the new user information.

     Username & Password

    You will need to contact Support for your Username and Password; for security purposes, this information is not sent in the welcome email.