Add New User
To add a new user:
- Sign in to the Client Portal.
- Open the My Account mega menu.
- Click on User Profiles.
- Click the Add New User icon.
- Insert the necessary information in the available fields:
- Status. Active or Not Active.
- First Name.
- Last Name.
- Login Email. Enter the users's login email.
- Contact Email. Enter the contact email address of the user.
- New Password. Enter the password the user will use to sign in to the phoenixNAP Client Portal.
- Re-enter Password. Re-enter the password the user will use to sign in to the phoenixNAP Client Portal for verification.
- User Role: Select one of six (6) predefined user roles.
The login email cannot be changed later.
- Click Addto save the new user information.
Username & PasswordYou will need to contact Support for your Username and Password; for security purposes, this information is not sent in the welcome email.