I need to ship equipment to the Data Center for my server, what is the procedure for shipments?

Sometimes it is necessary for customers to have equipment delivered directly to our facility. To help expedite this process, we offer a small staging area where equipment and other packages can be stored for up to 7 business days (after which storage fees may be imposed). This area is available exclusively for the facilitation of the installation process.

In order to ensure the security of your equipment or packages, we require 48-hour prior notice of any incoming shipments, along with a ticket number.

To both provide notice to us of the shipment and to obtain a ticket number, send an e-mail to noc@phoenixnap.com with the following information:

  • The expected delivery date of the shipment
  • The courier name and tracking number associated with the shipment
  • The total number of pieces in the shipment
  • The approximate size (length, width, and height) and weight of the full shipment
  • The name(s) of personnel authorized to pick up the shipment

Additionally, all shipments should clearly indicate the company name, ticket number, contact person, and return address.

All shipments should be sent to the following address in the format below:

    Phoenix NAP
    [Company Name]; [Ticket Number]
    [Contact Person]
    3402 East University Drive
    Phoenix, AZ 85034


    Ashburn Node
    Customer: Phoenix NAP; [Company Name]; [Ticket Number]
    [Contact Person]
    21635 Red Rum Dr.
    Ashburn, VA 20147


    Atlanta Node
    ATTN: PhoenixNAP
    1130 Powers Ferry Rd SE
    Marietta, GA 30067


    EvoSwitch AMS1
    J.W. Lucasweg 35
    Customer: Phoenix NAP; [Company Name]; [Ticket Number]
    2031BE Haarlem
    The Netherlands


Unidentified packages pose a security risk. Without prior notice, any incoming shipment WILL BE REFUSED. It is important to ensure that we have this information prior to the expected delivery date so that the delivery, and that all required information is printed on the shipping label as directed above.