FAQs
Object Storage
Client Portal
- Do you have a WHMCS module so that I can manage my PNCP
- How do I pay my bill
- How many IPs do I get with a VM, and how can I purchase more IPs
- How many PNCP accounts can I have
- How Can I View the Status of My Support Tickets
- How do I check my balance
- Resources limit of a single VM
- What kind of speed and configuration settings are available for a load balancer
- Where can I get a list of all the services I’m using
- Why do I have to justify my IP usage
- The difference between Permanent and Burst storage
Managed Services
- General Information on Managed Services FAQs
- Sign Up FAQs
- Managed Services Options FAQs
- Domain Name Services and SSL Certificate FAQs
- Patch Management FAQs
- Support Service FAQs
- Security FAQs
Managed Private Cloud (MPC)
- MPC General FAQs
- MPC Hardware and Network FAQs
- MPC Security FAQs
- MPC Pricing and Billing FAQs
- MPC Support and Contact FAQs
Data Security Cloud (DSC)
Virtual Private Data Center (VPDC)
- VPDC General FAQs
- VPDC Hardware and Network FAQs
- VPDC Security FAQs
- VPDC Pricing and Billing FAQs
- VPDC Support and Contact FAQs
Public Cloud
- Public Cloud General FAQs
- Public Cloud System FAQs
- Public Cloud Network and Security FAQs
- Public Cloud Pricing and Billing FAQs
- Public Cloud Support and Contact FAQs
SPAM
- Email Address for Notifications
- Unsolicited Bulk Email
- I have a closed-loop subscription process already, but I'm still receiving complaints. Why
- Verifying consumer's want on mailing list
- If you do not answer notifications
- List Type Recommendation
- My emails are not SPAM but are being reported as SPAM
- Responding to Multiple Notifications
- The notification does not have the email address so I can unsubscribe the customer
- Investigation Emails
- Why is Hotmail blocking or junking my mail
Domain Name Server (DNS)
- How long does it take for the system to acknowledge that I have updated my NS records
- I need a workaround to finish the verification process
- I need to verify domain ownership via DNS string
- I opened the Reverse DNS Records tab, but I can’t add any PTR records
- I’ve already verified domain ownership, but the verification process is still not complete
- Understanding the difference between Forward and Reverse DNS
- Verifying an Expired Domain
- What are Name Servers
- What is a FQDN
- What is a Top-Level Domain Name
- Why do I need to point my NS entries to phoenixNAP's name servers
Securing Your Server
- Securing your server against Brute Force attempts
- Protecting against and identifying rootkits, backdoors and exploitations
- Protecting your server against URL Injections
- I might be under attack, how do I view my open connections
- Prevention and Detection of Botware and Malware
- What is Malware
Backup & Recovery