DSC Getting Started, Contact and Pricing FAQs

Start by contacting us via email or phone. We will work with you to understand your requirements and advise you on how our suite of products could support those requirements. We will get you set up with an appropriate quote and even a Proof of Concept (POC) environment, should it be necessary.

Alternatively, you can fill out a form on our Data Security Cloud page and we will contact you shortly.

Upon contract signature for DSC related services, our engineers will either provision you a new environment or start migrating your existing environment in coordination with you. The actual time to migrate however varies drastically, depending on factors such as storage footprint, complexity, whether you are moving within phoenixNAP environments, etc.

These timeframes can vary from 1 day to several weeks, and as every instance is tailored to your needs, a more reflective timeline will be negotiated with you during the contract stage.

Absolutely. We encourage all our current VPDC customers to switch to DSC and enjoy enhanced security, performance, and management of their cloud infrastructure workloads. To this end, we offer a choice of online or offline migration processes, dependent on factors such as tolerant downtime and speed of migration process.

Yes. PhoenixNAP’s Data Security Cloud offering takes advantage of new vCloud Director multi-site capability, which allows you to monitor and manage your organization from a single portal. Note that when sites and organizations are associated, resources of each organization are local to their respective site, even though connected organizations have access to each other’s resources. Although DSC is currently only available in Phoenix, this capability will be inherent as we expand our footprint to our other locations globally.

You will receive your credentials in conjunction with the welcome letter from phoenixNAP. If you have not received the letter, please check spam and junk folders in your mailbox. In case you cannot locate the email, please contact us so we can resend login credentials for you.

Yes. We will send your credentials in a separate, barracuda encrypted email for extra protection.

The actual price of Data Security Cloud depends on your specific needs and whether you are already an existing VPDC customer. You can obtain pricing details by contacting us so we can gather some details about your requirements. Our experts will then evaluate those requirements and recommend an optimal solution. The final cost of DSC will not differ substantially from a similar VPDC deployment.

For existing VPDC customers, we are currently running a special offer for those who decide to switch to DSC and extend their contract for an additional 12 months.

You can contact phoenixNAP Support team 24x7, 365 days a year at: